I was buying an investment property a couple of years ago and I still remember my hesitation during the process after getting my first email from my Realtor’s personal “@aol.com” email address. However, now several years later I have come to realize that this is quite common in the real estate field. The industry is all about business relationships and less about formalities. I found myself “texting” the offers between myself and my Realtor which is a conversation that I would much rather had on the phone or at least over email in order to have a paper trail.
Since then, the EarthLink Business Hosted Voice team has completely revolutionized many real estate entities with our Hosted Voice product. Some of our customers enjoy the simplicity and flexibility of getting their voicemails and faxes in their email while others sleep a little better at night knowing that it is all protected in the cloud. FindMe/FollowMe has had the biggest impact for most of our mobile professionals. They are able to get their phones calls at any time regardless of where they are. Often while in the midst of a bidding war, response times can mean the difference between a particular family getting their new home or having it slip through their fingers. With the Find Me/Follow Me feature, the agents can configure granular settings on their inbound calls to decide which calls get through and which are sent to voicemail at a certain times and dates. From an employer’s perspective this feature is absolutely crucial as well. The real estate firm merely has to provide the business phone number on their business cards and the agents can tie their cell phones in with the use of their communications portal. If an employee leaves the firm, those inbound business calls stay with the company because the customer never utilized their personal cell phone number in the first place.
Technology has completely changed the way we live today. It is exciting to think about the toys that may exist in another 10 years. In the meantime, if your Realtor isn’t on the cutting edge, EarthLink would love to change the way they do business with our Nationwide Hosted Voice solutions.
If you are looking to gain additional knowledge, I invite you download our whitepaper and watch our webinar on the Benefits of Moving Voice Services to the Cloud.
Below, watch the 60 second overview of the webinar with my colleagues Scott Yelton and Andrew Silber to get a taste on what will be discussed to help you drive business growth, improve customer experience, and reduce costs.