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Tag Archives: voip

VoIP Features on Legacy Systems

VoIP gets all the attention – but what about companies that purchased a PBX (Private Branch Exchange) phone system or are just not ready to take the leap to a full VoIP (Voice Over IP) solution? Are there still VoIP options available? Does ‘the cloud’ come into play? A PBX is a private telephone network used within a company. The users of the PBX phone system share a number of outside lines for making external phone calls. The PBX also ... Read More »

Switching to Hosted VoIP: Things to Consider

Many businesses these days are evaluating the switch from their traditional telephony environment to VoIP (or “Voice-over I.P.”).  There are many compelling reasons to do so that are too numerous to cover in this article but a recent independent research study by Metaswitch  lists them as: More features—and better features that enhance productivity Easier system management—service and features can be self-provisioned, whereas with legacy telephony these options are limited as well as more difficult to deploy Customer service—VoIP operators understand ... Read More »

Unified Voicemail & Faxing – Make answering & Fax Machines Green with Envy

Comparing today’s unified messaging solutions to a bulky fax machine or a traditional voicemail system seems like an unfair fight. Even the new hardware in the market place with IP functionality doesn’t have much promise when paired against cloud-based services. Voice and fax communications have clearly moved to the next level, and the market is coming right along with it. For starters, businesses that have hardware to support these functions typically have maintenance and functionality issues on a fairly regular ... Read More »

EarthLink Business: Dispelling “VoIP” Misconceptions

With the ever-growing vocabulary of our world’s vastly expanding information highway, some terms become lost, skewed, or incorrectly defined. Let’s take the acronym VoIP for example. Even if we know that it stands for “Voice Over Internet Protocol,” we might not truly understand when it is taking place.  During our trainings and teaching sessions, we find that some ideas and concepts are lost in the mix. Voice Over Internet Protocol is a way to send information more efficiently over a ... Read More »

In Midwinter, New Connections Enhance the Customer Experience

Groundhog Day has come and gone, with Punxsutawney Phil making his official prediction of six more weeks of winter. And although life seems to speed up with each passing year, my colleagues and I still find it hard to believe that we’re already in the second month of 2012! Maybe that’s because at EarthLink, time flies as we work hard to seek out and partner with other leading-edge companies who put their customers at the forefront. EarthLink recently solidified just ... Read More »