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Tag Archives: TechCare

Augmenting Your IT Help Desk Can Reap Rewards

In today’s global economy, companies operate 24×7 to stay competitive. Reductions in budgets, IT staff burnout, and meeting the growing IT demands (longer/after hours support) are just some of the challenges that an IT leader faces daily.  Meeting these expanding operational requirements, one has to decide whether to: Hire additional staff – increases payroll/operating costs Authorize O/T for after-hours coverage – leads to staff burnout Designate someone to be “on call” – leads to staff burnout and sleepless nights for ... Read More »

Score with EarthLink’s TechCare

“Winning isn’t everything, it’s the only thing.” – Vince Lombardi When your business considers its IT needs, most likely, you review the technology you’re currently using as well as your current software, processes, training, etc. But in order to keep focus on revenue generating initiatives, you may need new and fresh ideas and tools. As fans kick off the football season with passion and hope for a winning year, are you as driven to keep your business’s IT capabilities matching ... Read More »

EarthLink TechCare, Fully-Managed Outsourced Help Desk Solution

This week, we officially launched EarthLink’s newest IT Service, EarthLink TechCare. A fully-managed and customizable outsourced help desk solution, EarthLink TechCare is scalable, enabling businesses to relieve their overburdened IT staff, refocus on more strategic initiatives and reduce operating expenses. Click to read the press release. EarthLink TechCare is a valuable tool, empowering clients to achieve business objectives by expanding their IT capabilities without adding IT staff. We are such believers that we’ve deployed it here internally to support our ... Read More »