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Tag Archives: staff augmentation

Augmenting Your IT Help Desk Can Reap Rewards

In today’s global economy, companies operate 24×7 to stay competitive. Reductions in budgets, IT staff burnout, and meeting the growing IT demands (longer/after hours support) are just some of the challenges that an IT leader faces daily.  Meeting these expanding operational requirements, one has to decide whether to: Hire additional staff – increases payroll/operating costs Authorize O/T for after-hours coverage – leads to staff burnout Designate someone to be “on call” – leads to staff burnout and sleepless nights for ... Read More »