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Tag Archives: EarthLink Nationwide Hosted Voice

Answer the Call: Your Customers Are on the Line

In today’s marketplace the customers call the shots and organizations that deliver a superior customer experience are thriving, and those that don’t…aren’t. Here are two statistics that put things in perspective: 86% will pay more for a better customer experience 89% of consumers began doing business with a competitor following a poor customer experience A customer’s experience is undeniably important to your success as a business; and it’s just as important to understand how customers want to interact with businesses: US consumers ... Read More »

Hosted Voice – Total Cost of Phone System Ownership

Making the decision on whether to purchase a new system, go with a hosted voice solution or keep the old one running is somewhat daunting with all the options available in today’s market place.  The best place to start is to answer a couple simple questions.  Do you have the internal staff to support an onsite hardware based system?  Do you have specialized Customer Relationship Management software or Integrated Voice Response software? Do you have the time to invest in ... Read More »

EarthLink Nationwide Hosted Voice: We Sell Solutions, Not Just a Service

EarthLink Nationwide Hosted Voice is here to make your company’s day-to-day easier. Given all the different business communications options that exist today, a business has to look beyond just the financial costs to understand what they are getting. I have seen some companies meet, greet, sell, and then disappear in a very short period of time. To some resellers, their customers are merely a dollar sign that they are looking to put on their balance sheets before the close of ... Read More »