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Tag Archives: earthlink hosted voice

Are people stepping in front of you in line? What Retailers can do about this.


Have you ever been in a retail store, restaurant or doctor’s office waiting in line to check out and the cashier picks up a phone call while you wait?  If so, then you know how frustrating it is to have a phone call “cut in line”.  After all, you went to the effort of driving to the location and waiting in line.  How is this person calling in on the phone suddenly more important than you?!! As a consumer this ... Read More »

Be Accessible Anywhere, Anytime with EarthLink Mobile Communicator

Moble Communicator

The concept of 9 to 5 business hours has been lost in the shift from domestic to global interactions, and the expectation of access anywhere, anytime is now the norm.  With the right tools this shift allows for increased access, but demands increased mobility.  EarthLink Business is excited to announce Mobile Communicator, that works in conjunction with EarthLink’s Complete Hosted Voice solution.  This solution provides a platform for companies to untether users from their desks to support the flexibility required ... Read More »

It Pays to Put Your Head in the Cloud


When most people think about switching their voice services to the cloud they go straight to the bottom line. They look at total cost of ownership, reduction in labor cost and how much they could save. While important, this approach is short sited.  Through in depth discussions and analysis with hundreds of businesses we have determined that even greater benefits can be attained through improved productivity, efficiency and increased revenue. The most compelling being increased revenue, because after all, what business doesn’t ... Read More »

Signs that Your Company Needs a Communications Technology Refresh

Industry recommendations would suggest that businesses update their computer systems every 3-5 years and their phone system every 5-7 years but that refresh cycle is becoming shorter based on accelerated technology cycles and cloud based software/application delivery. It’s not just about refreshing the hardware and software any more…it’s  about enabling operational success and continued efficiency of your business. Here are some signs you need a technology refresh: Your cost for service contracts are increasing annually to support a legacy phone system ... Read More »

Answer the Call: Your Customers Are on the Line

In today’s marketplace the customers call the shots and organizations that deliver a superior customer experience are thriving, and those that don’t…aren’t. Here are two statistics that put things in perspective: 86% will pay more for a better customer experience 89% of consumers began doing business with a competitor following a poor customer experience A customer’s experience is undeniably important to your success as a business; and it’s just as important to understand how customers want to interact with businesses: US consumers ... Read More »