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Tag Archives: Call Centers

Stay Connected to YOUR Customers – with a hosted Contact Center!

Hosted Contact Center

When making a decision on how to support the increasing demands of customer interactions, most decision makers go straight to traditional channels of voice and email.  Recent studies show that over 50% of customers prefer to use 3-4 channels to connect to businesses.  For the businesses who don’t enable better communication, Harris Interactive reported that 66% of consumers switch brands due to poor customer service.  Accenture Global Consumer Pulse Survey concluded that 60% of consumers are willing to pay more ... Read More »