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Retailers Need More Than Mobile Device Management

It’s well known that retail IT environments are becoming more complex and costly to manage, driven in large part by the introduction of mobile devices in stores.  In response, retailers are investing heavily in mobile device management (MDM) software, both to ensure security and to simplify roll-out and management of mobile applications.  According to a recent article on Integrated Solutions for Retailers, MDM software ranked second only to POS software in 2014 in-store software spending priorities.

But while the mobile device issue gets all the publicity, it’s only part of the problem.  Retail IT organizations are also now responsible for managing, securing, and ensuring the reliability of Point-of-sale (POS) hardware alongside kiosks, monitors, servers, desktops, laptops, and employee-owned (BYOD) devices.  Customers and employees expect these devices to perform 100% of the time as they shop and conduct transactions.  At the same time, as evidenced by recent breaches at Target, Neiman Marcus, and other major retailers, these devices expose retailers to increasingly sophisticated attacks.

How do you keep pace with upgrades and patches across all platforms?  How do you ensure the security of sensitive data across all platforms?  How do you manage employee (“BYOD”) devices, or deal with lost or stolen hardware? For these and many questions, IT organizations often resort to a patchwork of software, but this creates management headaches and can expose security gaps.

A recent article by Greg Griffiths, Vice President of Retail Solutions for EarthLink, proposes a more comprehensive approach:  Unified Endpoint Management.

With Unified Endpoint Management, retail IT organizations can:

  • Manage and secure all endpoints from a single pane of glass
  • Manage mobile devices alongside POS hardware, servers, desktops, laptops
  • Proactively secure and report on endpoints in real time
  • Automate time-intensive tasks
  • Apply security policies to all devices on the network

Unified Endpoint Management can keep your store operations up and running, simplify management, and reduce your risk by supporting PCI compliance and security requirements.  Learn more about EarthLink’s Unified Endpoint Management and Mobile Device Management solutions or contact us to schedule an appointment to discuss your environment.

About Sadhana Joliet

Sadhana Joliet
Sadhana Joliet is the Director of Marketing for Retail Solutions at EarthLink Business. She has over 20 years of experience working with both startup and global technology companies in marketing and product management. Before joining EarthLink, Sadhana was Vice President of Marketing for Liquid Computing, a data center vendor recognized by Gartner as Visionary in their Magic Quadrant for Blade Servers. Prior to this, Sadhana held senior level product and marketing roles at Gartner, Yahoo and Intel as well as startups Online Anywhere and Kavado. She has an MBA and Master of Engineering Management from Northwestern University’s J.L. Kellogg Graduate School of Management, and a BS in Electrical Engineering from the University of Vermont.