Subscribing to a hosted contact center application sight unseen is a recipe for disaster. You can’t afford to miss a sales call or send your customers on a wild goose chase for answers. Before committing to any software application, you should test-drive it to understand how it can positively impact your business’s productivity and workflow.
Did you know that a majority of consumers use three or four methods to connect with businesses: web, phone, email, chat and social media? A hosted contact center should not only support those methods, but enable you to intelligently route your customers or internal teams to the people with the appropriate skills. Connecting with your customers in the way they prefer and getting them to the right individual quickly keeps them happy and loyal.
Many contact centers today feature a distributed workforce. A hosted contact center should enable you to deploy contact center agents in multiple locations or from home offices, and should not require specialized IT skills. Managers should also be able to quickly set up and train new and remote users, allowing them to review and improve customer service performance, all with a real-time dashboard. A hosted contact center solution needs to alleviate the headaches associated with managing traditional contact center technology that is often complex and costly. So go ahead, give EarthLink’s Hosted Contact Center a spin. Schedule your demo today!
EarthLink’s Hosted Contact Center is available now to demo.Schedule Your Demo Today!